Refund Policy
Last updated: January 13, 2024
This Refund Policy describes the conditions under which Innovex Academyg processes refund requests for purchases made on innovexacademyg.com. By completing a purchase, you confirm that you have read and agreed to the terms set out below.
1. General Principles
Innovex Academyg is committed to providing a high-quality learning experience. If you are not satisfied with your purchase, we encourage you to contact our support team so we can assess your situation fairly and in accordance with this policy.
Refunds are evaluated on a case-by-case basis. Meeting the criteria outlined below does not guarantee automatic approval, but all requests are reviewed with care and impartiality.
2. Eligibility for a Refund
2.1 Standard Refund Window
You may submit a refund request within 14 calendar days from the date of your original purchase, provided that:
- You have not completed more than 20% of the course or program content.
- You have not downloaded any certificates, generated completion records, or exported any assessment results.
- The request is submitted through the official contact channel at contact@innovexacademyg.com.
2.2 Situations That May Qualify for a Refund Outside the Standard Window
- A verified technical fault on our platform that prevented access for a sustained period and was not resolved within a reasonable time.
- A duplicate or accidental charge resulting from a billing system error.
- A subscription renewal was processed after a cancellation request that was submitted prior to the renewal date and can be confirmed in our records.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- The 14-day refund window has passed and no exceptional circumstances apply.
- More than 20% of the purchased content has been accessed or completed.
- A certificate or completion credential has been issued.
- The purchase was made using a promotional code, gift credit, or as part of a discounted bundle, unless stated otherwise at the time of purchase.
- The request is based solely on a change of mind after substantial use of the service.
- The account has been suspended or terminated due to a violation of our Terms of Service.
4. Subscription Plans
4.1 Cancellation
You may cancel a recurring subscription at any time through your account settings or by contacting support. Cancellation stops future billing but does not automatically trigger a refund for the current billing period.
4.2 Refunds on Subscriptions
A refund for the current subscription period may be considered if:
- The cancellation and refund request is submitted within 7 days of the most recent charge.
- The subscription features were not used during that billing period.
Annual subscription purchases are subject to the standard 14-day refund window from the initial purchase date.
5. How to Submit a Refund Request
To request a refund, please send an email to contact@innovexacademyg.com with the following information:
- Your full name and the email address associated with your account.
- The name of the course, program, or subscription purchased.
- The date of purchase.
- A brief description of the reason for your request.
- Any supporting documentation if applicable (e.g., evidence of a technical issue or duplicate charge).
6. Review and Processing
| Stage | Timeframe |
|---|---|
| Acknowledgement of request received | Within 2 business days |
| Review and decision | Up to 7 business days |
| Refund processed (if approved) | 5–10 business days after approval |
Refunds are returned to the original payment method used at the time of purchase. We are not able to redirect refunds to a different payment instrument.
7. Partial Refunds
In cases where a full refund is not applicable but a partial adjustment is considered fair — for example, when a verified platform issue affected only a portion of your access — we may offer a partial refund or a service credit at our discretion. Any such offer will be communicated in writing.
8. Service Credits
In lieu of a monetary refund, we may offer account credits applicable toward future purchases on innovexacademyg.com. Credits do not expire within 12 months of issuance and hold no cash value. Acceptance of a service credit is voluntary.
9. Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback with your payment provider. Initiating a chargeback without prior contact may result in suspension of account access during the dispute review period. We cooperate fully with payment processors and will provide transaction records as required.
10. Amendments to This Policy
Innovex Academyg reserves the right to update this Refund Policy at any time. Changes take effect upon publication on this page. The date at the top of this document reflects the most recent revision. Continued use of the platform after any update constitutes acceptance of the revised terms.
11. Contact
For refund requests, billing questions, or any concerns related to this policy, please reach our team at:
- Email: contact@innovexacademyg.com
- Phone: +380 56 474 5441
- Address: Yevropeiska St, 185, Poltava, Poltava Oblast, Ukraine, 36000